This is a short list of our most Frequently Asked Questions (FAQs) with respect to our Company and Products.
Please feel free to contact us through email (firstname.lastname@example.org) if you need more information or have any questions or concerns.
Artock is an Australian owned and based ecommerce company that specialises in the sourcing and retail of high quality baby products such as toys & gifts, meal time products and kid’s furniture.
Since its inception, Artock’s main goal has been to open new worlds of imagination for Australian kids, while at the same time helping parents spend quality and meaningful time with them.
Artock is primarily based in the State of New South Wales, Australia but serves all Australian states.
Artock only stocks quality toys from reputable brands. All of the Products on our website are 100% genuine and sourced directly from top manufacturers or from their Australian distributor, so you can shop with confidence!
Any one over 13 Years of Age can access our Website. However, to purchase products, you need to be at least 18 years of Age.
No, you do not need an account to access our Website. However, in order to purchase products listed on the Website, you will need to be registered.
Once you have finished adding products to your shopping cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check-out process.
To use a promotional code, please follow these steps:
We accept all major credit and debit cards: MasterCard, Visa and payments through PayPal and Bank Transfer.
Please note that all payments are charged in Australian Dollars.
Yes, we do. We always ensure that our prices are competitive without sacrificing value. For more information, please check our Pricing Guarantee.
If you select Bank Transfer as your method of payment, you will receive the necessary bank details in the order confirmation email to be sent to you once you complete the order.
Please note that we shall only process your order once we actually receive the funds.
Kindly check your SPAM folder to see if your confirmation email was sent there.
If you need to change or cancel your order, please Contact Us immediately.
Please note that we process and ship orders quickly. Therefore, once our warehouse has processed your order, we will be unable to make any changes. Also note that any orders that have already been packed or shipped cannot be cancelled.
All orders are shipped Monday through Friday, excluding any public holidays.
Any orders placed on Saturday or Sunday will be shipped the following week on Monday.
We only ship to addresses located within Australia.
If you plan to purchase our products as a gift then you should do so as far in advance as possible before the month when the special occasion or event is happening.
If you do not purchase early enough, there is a risk of your item arriving late. We are not responsible for items that do not arrive on time.
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us.
We have a simple return, exchanges & refunds process. Please check our Shipping, Returns & Exchanges Policy for more information.
For missing or wrongly shipped items, please Contact Us as soon as possible so we may investigate and correct the issue.
Any information that you share with us is private and confidential.
At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you.
Yes, we do.