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Frequently Asked Questions (FAQs)

This is a short list of our most Frequently Asked Questions (FAQs) with respect to our Company and Products.

Please feel free to contact us through email (support@artock.com.au) if you need more information or have any questions or concerns.

1. About Artock

Artock is an Australian owned and based ecommerce company that specialises in the sourcing and retail of high quality baby products such as toys & gifts, meal time products and kid’s furniture.

Since its inception, Artock’s main goal has been to open new worlds of imagination for Australian kids, while at the same time helping parents spend quality and meaningful time with them.

2. Where are you Located?

Artock is primarily based in the State of New South Wales, Australia but serves all Australian states.

3. Are the Products you sell genuine?


Artock only stocks quality toys from reputable brands. All of the Products on our website are 100% genuine and sourced directly from top manufacturers or from their Australian distributor, so you can shop with confidence!

4. Who can Access Our Website

Any one over 13 Years of Age can access our Website. However, to purchase products, you need to be at least 18 years of Age.

5. Do I need an Account to use Artock

No, you do not need an account to access our Website. However, in order to purchase products listed on the Website, you will need to be registered.

6. How do I proceed through the check-out process?

Once you have finished adding products to your shopping cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check-out process.

7. How do I use a Promotional Code?

To use a promotional code, please follow these steps:

  • Add products to your Shopping Cart
  • Proceed to checkout.
  • Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
  • Submit your order to see the final amount with your promotion discount applied.

8. How can I pay for my order?

We accept all major credit and debit cards: MasterCard, Visa and payments through PayPal and Bank Transfer.

Please note that all payments are charged in Australian Dollars.

9. Do you have a Price Guarantee in Place

Yes, we do. We always ensure that our prices are competitive without sacrificing value. For more information, please check our Pricing Guarantee.

10. How Do I Pay via Bank Transfer, Where Do I find the Bank Details

If you select Bank Transfer as your method of payment, you will receive the necessary bank details in the order confirmation email to be sent to you once you complete the order.

Please note that we shall only process your order once we actually receive the funds.

11. I Have Not Received a Confirmation Email for my order

Kindly check your SPAM folder to see if your confirmation email was sent there.

12. Can I Cancel/Make Changes to my Order

If you need to change or cancel your order, please Contact Us immediately.

Please note that we process and ship orders quickly. Therefore, once our warehouse has processed your order, we will be unable to make any changes. Also note that any orders that have already been packed or shipped cannot be cancelled.

13. When will my order be shipped?

All orders are shipped Monday through Friday, excluding any public holidays.

Any orders placed on Saturday or Sunday will be shipped the following week on Monday.

14. Which Regions do you ship to?

We only ship to addresses located within Australia.

15. My Item is a Gift and I need it fast

If you plan to purchase our products as a gift then you should do so as far in advance as possible before the month when the special occasion or event is happening.

If you do not purchase early enough, there is a risk of your item arriving late. We are not responsible for items that do not arrive on time.

16. How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us.

17. What is your Returns, Exchanges & Refunds Process

We have a simple return, exchanges & refunds process. Please check our Shipping, Returns & Exchanges Policy for more information.

18. What If there are wrong items when I receive my order?

For missing or wrongly shipped items, please Contact Us as soon as possible so we may investigate and correct the issue.

19. Is my personal information kept private?

Any information that you share with us is private and confidential.

At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you.

20. Does your site install cookies?

Yes, we do.

We use cookies to enhance and streamline your browsing experience and ordering process. We strongly recommend that you allow cookies when using our website.